![]() ![]() Yawman says that Frontier has always provided the listings as a public service, and notes there is already a cost involved in printing and distributing the residential directories. She says Time Warner provided Frontier with the listings for free last year, but notified them that they would start charging as of this year, and Frontier opted not to purchase the listings. The Vice President and General Manager for Frontier in the Rochester area, Phil Yawman, tells WXXI News that Time Warner did not provide his company with the listings this year.Ī spokesperson for Time Warner, Joli Plucknette-Farmen tells us that, "in 2012 we began notifying publishers that we would be charging a fee for our residential directory listings that has been deemed acceptable by the FCC for all carriers." They don’t include the residential listings of Time Warner phone customers. ![]() That has been a trend in recent years, partly due to the fact that a number of phone customers have moved away from landlines to cell phone use only, but there’s another factor at play with the latest books. The change is that the Frontier White Pages may seem quite a bit thinner than usual. We're here to help.Frontier telephone directories are in the process of being distributed now, but if you still use those hard copies of the phone book, you may notice a fairly significant change this year. A Frontier representative will be happy to answer your questions. To download the Lifeline application for the state of New York, click here.įor further information, please contact Customer Service. Frontier also offers a one-time credit toward installation fees for customers that qualify for Lifeline service. You must also verify your continued eligibility annually with Frontier. ![]() Lifeline is limited to one discount per household and only eligible customers may enroll. Lifeline service is a non-transferable government assistance program that provides a discount on the cost of monthly telephone service. You must notify Frontier when you are no longer eligible for Lifeline. After Frontier receives your completed application and the required proof of eligibility, we will establish the effective date for your discounts to begin and issue the appropriate credits. ![]() Please download the application and return to Frontier Communications along with proof of eligibility. You may also qualify if your annual income is at or below 135% of the Federal Poverty Guidelines. National School Lunch Program's Free Lunch Program (NSL) Veteran’s Disability or Veteran’s Surviving Spouse Pension Safety Net Assistance or Family Assistance Low-Income Home Energy Assistance Program (LIHEAP) Supplemental Nutrition Assistance Program (SNAP) formerly Food Stampsįederal Public Housing Assistance (Section 8 ) To receive Lifeline Telephone Service discounts in New York, you must certify that you or someone in your household currently receives benefits from one of these programs: Frontier is committed to helping qualified low-income individuals pay for telephone service by supporting the principles of Universal Service. If you have been living without phone service because you cannot afford it, you may be eligible for special assistance. ![]()
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